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WHAT THEY NEEDED
Improved access to IT and tech support services for company staff.
WHAT THEY NEEDED
Improved access to IT and tech support services for company staff.
GAP needed a simple mobile APP for iOS and Android to allow users across the entire GAP workforce to submit IT related issues in less than 5 seconds. They wanted to make it easy for their employees and customers to get help from IT.
WHAT WE DID
Extend ServiceNow to a user friendly Mobile App to address support tickets quickly.
WHAT WE DID
Extend ServiceNow to a user friendly Mobile App to address support tickets quickly.
We developed a mobile App to extend ServiceNow to a user friendly Mobile App for Creating Tickets and get help quickly. Technicians can directly interact with customer via Chat and send Push Notifications, as well as see details of each ticket including last update and who it is assigned to View history of interactions (texts, update status, pictures uploaded). Integrated with leading security/authentication solutions.
SUCCESS
Quicker response time, reduced backlog, and happier end users
SUCCESS
Quicker response time, reduced backlog, and happier end users
We successfully launched the new support application powered by ServiceNow, leading to improved support staff productivity, reduced work backlog, and a customer satisfaction rate of 95%.
years of success
50%
Reduction in emails submitted through time consuming emails or phone calls
5
Seconds it takes to create an IT support ticket
95%
IT customer satisfaction (CSAT) results
Key Technologies and Integrations
Working with the Fast2Mobile framework was such a pleasure. We saw measurable improvements in customer satisfaction and efficiency with our service desk app.